How to do Lost Mobile Phone Complaint With CEIR.GOV.IN

Introduction How to do Lost Mobile Phone Complaint

Lost Mobile Phone Complaint: In an era where mobile phones have become an indispensable part of modern life, addressing issues related to mobile phone theft, fraud, and counterfeiting has become a critical concern for governments and individuals alike. In India, the government has taken a significant step towards combating these challenges by establishing the Central Equipment Identity Register (CEIR) platform, accessible through the website CEIR.GOV.IN. This innovative initiative aims to create a centralized database to track and manage mobile device identities, ensuring the security and authenticity of mobile users across the country.

Lost Mobile Phone Complaint

What is CEIR?

The Central Equipment Identity Register (CEIR) is a pioneering technological solution launched by the Indian government under the Department of Telecommunications (DoT). Its primary objective is to curtail the prevalence of mobile phone theft, counterfeiting, and unauthorized mobile device operations. CEIR maintains a centralized database of mobile device identities, including the International Mobile Equipment Identity (IMEI) numbers of all registered mobile phones in India.

How to Lost Mobile Phone Complaint on the CEIR Portal

The user can block the phone’s IMEI by any one of the following means: Lost Mobile Phone Complaint

  • Through a form submitted on this website. The procedure to do it is as follows: –
    1. First You need to file a lost mobile phone complaint with the police and keep a copy of the complaint
    2. After that, you need to apply for a duplicate SIM Card for the lost number from your telecom service provider (eg, Airtel, Jio, Voda/Idea, BSNL, MTNL, etc.). This is essential and important because you will need to provide this as the primary mobile number (OTP will be sent on this number) while submitting the request for blocking your IMEI.
      Note: As per TRAI’s regulation, the SMS facility on re-issued SIMs is enabled after 24 hours of SIM activation.
    3. Make sure your documents are ready – a copy of the police report and Identity Proof must be provided. You can also provide the mobile purchase invoice.
    4. after that, you can fill out the request registration form for blocking the IMEI of lost/stolen phone, and attach the required documents. Click here to go to the form.
    5. After submitting the form, you will be given a Request ID. The same can be used for checking the status of your request and for unblocking the IMEI in the future.
    6. Even after submitting the request, you can check your status check on the same portal

IMEI: The Backbone of Mobile Device Identification

Lost Mobile Phone Complaint: The IMEI number serves as a unique identifier for mobile devices. It acts as a digital fingerprint for each phone and helps authorities distinguish between legitimate and unauthorized devices. The IMEI number is usually found on the back of a mobile phone or can be accessed by dialing *#06# on the device’s keypad. By leveraging the IMEI numbers, CEIR can efficiently manage and monitor the status of mobile devices throughout their lifecycle.

Key Objectives of CEIR.GOV.IN

  1. Reducing Mobile Phone Theft: CEIR aims to deter theft and make it more challenging for criminals to profit from stolen devices. When a mobile phone is reported as stolen, its IMEI number is blacklisted on the CEIR database, rendering the device unusable on any mobile network in India. This measure disincentivizes theft and creates a safer environment for mobile users.
  2. Eliminating Counterfeit Devices: Counterfeit mobile phones are not only inferior in quality but also pose potential health and safety risks to users. Through CEIR, the government can detect and remove counterfeit devices from the market by comparing IMEI numbers with authorized mobile devices.
  3. Enhancing Consumer Protection: CEIR enables consumers to verify the legitimacy of a mobile device before purchasing it. By accessing the CEIR database, buyers can ensure that the IMEI number of the intended purchase matches an authorized device, avoiding fraudulent transactions.
  4. Assisting Law Enforcement Agencies: CEIR empowers law enforcement agencies to track and recover stolen mobile phones efficiently. When a stolen device is reported, authorities can identify its location by tracing its IMEI number, leading to potential recoveries and the apprehension of criminals.

The User Experience on CEIR.GOV.IN

Lost Mobile Phone Complaint: CEIR.GOV.IN provides a user-friendly interface that allows mobile phone owners to check the status of their devices. Users can input their device’s IMEI number on the website to verify whether it has been reported as stolen or lost. Additionally, if someone discovers that their device has been stolen, they can file a complaint on the portal to blacklist the IMEI number and prevent its further use.

Data Privacy and Security Measures

Recognizing the sensitivity of personal data, CEIR strictly adheres to robust data privacy and security protocols. The platform ensures that access to the database is limited to authorized personnel only, and stringent measures are taken to safeguard against data breaches and unauthorized use. Lost Mobile Phone Complaint


CEIR.GOV.IN stands as a beacon of progress in India’s efforts to protect mobile users from theft, counterfeit devices, and unauthorized mobile operations. By maintaining a centralized equipment identity register, the government has taken a significant step toward curbing mobile phone-related crimes and enhancing consumer protection.

The platform not only facilitates mobile users in checking the legitimacy of their devices but also assists law enforcement agencies in tracking down criminals. As technology evolves, CEIR will continue to play a vital role in creating a safer and more secure mobile ecosystem in India. So now don’t worry if you lost your phone, Lost Mobile Phone Complaint